Fuse Agency has a strong customer service management framework, which helps the agency deliver exceptional, explosive marketing services on time and under budget. Based in Brisbane, Fuse Agency helps businesses of all sizes to grow their business by increasing revenue, optimising marketing operations and better integrating communications with the digital space.

This week we asked the specialists at Fuse Agency two important questions, here’s what they said.

Question 1:

What do you love most about helping a client grow their business?

The thing I love about helping a client grow their business is knowing that I’ve had some part in seeing their company mature and grow. It’s like being an Uncle, watching your Niece or Nephew grow up.
Brett McAuliffe – Senior Designer

Helping them realise their business dreams and hearing their feedback with how happy they are – it really does make everything worth it when you make a true difference to someone’s life.
Caitlin Cruickshanks – Web Developer

I love seeing a new brand and personality come to life and educating the client on the importance of brand consistency and what this can achieve, so they can ensure their brand enjoys longevity, and is easily recognisable and relatable.
Madison Stapleford – Graphic Designer

I love helping clients grow their business through branding and brand refreshing. It’s especially rewarding when the business has a long history and an outdated brand ‘look’. Through design and marketing we can effectively can pull it into 2016 and beyond.
Shanan Dallinger – Junior Graphic Designer

I love helping a client’s business grow because of the satisfaction that it gives the customer, and this reinforces that I know what I’m doing. Therefore a win-win situation!
Stephanie Collins – Junior Account Coordinator

I just love to see a client satisfied with results that show exactly where and how their business is achieving.
Georgia Crawford – Account Coordinator

Question 2:

What pro tip do you have for small business owners who want to grow their business faster?

Listen to what everyone around you is saying – your staff, customers, partner, family, friends and random strangers! If it’s positive, then chances are you’re on the right track. If it’s negative, you need to work out what’s going wrong and fix it. Remember, you have to sell your company to your staff first – if they aren’t buying it, then it’s going to be a long, slow road.
Brett McAuliffe – Senior Designer

Get yourself out there – build a good social media presence, attend networking events, be interactive and proactive online to bring as much awareness to the business as possible and the word spreads. Leverage your marketing agency partner – they should be helping you with all of this and more.
Caitlin Cruickshanks – Web Developer

Listen to the experts, they know what they are talking about, they live for this stuff! But also question them and make sure you’re on the same page. It’s your company, you’ve gotta love it!
Madison Stapleford – Graphic Designer

My advice for small business owners who want to grow their business properly is implementing a business plan that outlines management and marketing campaigns with super clear calls-to-action. Sharing this plan will help ensure that employees know what is expected of them and how they are required to treat clients. Don’t forget to reward employees for outstanding work achievements – this will result in happy workers who will bring in sales.
Stephanie Collins – Junior Account Coordinator

Listen to the professionals, they know what works and good marketers and designers will always be honest, and are not too shy to let you know if you might not be seeing the bigger picture.
Shanan Dallinger – Junior Graphic Designer

Put yourself out there and don’t leave any door unopened. Take advantage of digital opportunities, even if you don’t think they will work for you – because chances are, they will! Too often, we see clients who are hesitant to try new things because they think it won’t appeal to their market, or feel like it doesn’t suit their business.
Georgia Crawford – Account Coordinator

Contact a marketing specialist at Fuse Agency to discuss how you can grow your business, call 07 3198 4890 or email info@fuseagency.com.au